Erskine staff

Our Values:

Teamwork: We work together, across boundaries, to meet the needs of ALL our customers AND our company.

Respect: We value our people, encourage their development and reward their performance.

Growth: Personal and professional development are at our core, we are continuously
looking for new ways to learn, grow, and teach one another.


Integrity: We uphold the highest standards and truth in all our actions.

Value: To deliver to best value and customer experience at every price point.

 
Todd
Todd Erskine
CEO
Tammy
Tammy Erskine
President


Current Job Openings

Click to view job description and apply.


Retail Sales Consultant/Lead Generator

Position Overview

We are seeking an individual that is a highly motivated self-starter able to identify and develop new business prospects from multiple sources including inbound marketing leads, prospect leads, discovery and individual research. If you have a tenacious personality with a drive to reach decision makers, this position is for you.

Primary Responsibilities/Accountabilities

  • Prospecting, qualifying, and generating new sales leads to support our local sales team.
  • Partner closely with our sales management to maximize sales with our customers for this role
  • Develop new business potential via data mining and telecommunications
  • Develop and nurture buyer personal profiles within CRM pipeline
  • Utilize mass communication such as phone calls. direct mail, email and social media to introduce our solutions
    and identify appropriate decision makers within target markets
  • Follow up on leads and conduct research to identify potential prospects
  • Build and cultivate prospects relationships by initiating communications and conducting follow-up communications
    in order to help move opportunities through the sales funnel
  • Ask questions and gather information from prospective customers and enter info into database
  • Set up appointments for sales consultants to lead new business opportunities with prospective customers
  • Outbound calls to prospects collected through affiliate leads Broadly websites chat partnerships and events
  • Collaborate with sales department to brainstorm new ideas and discuss improved qualifying practices and
    lead generation
  • Supporting the business strategy and adjusting to effectively reach goals driving revenue by proactively managing
    the client experience
  • Embracing company values and sets an example through his/her behaviors
  • Responsible for compliance in all Erskine practices and procedures as outlined in the Erskine Employee Handbook
  • Ensure that the store is at all times presentable, organized, and up to date
  • Driving volume and anticipating client needs while communicating store metrics and individual performance to
    direct manager
  • Coaching associates on client interactions and performance to maximize productivity and capture client opportunities
  • Possessing keys to the store performing opening and closing procedures in the absence of management opening,
    closing, reporting, and bank deposits
  • Complete daily tasks to ensure store runs smoothly and meets all Erskine standards and guidelines
  • Responsible for product management (drops, sample returns, product barcode updates, product assessment
    and placement)
  • Play a part in new hire onboarding and training
  • Consistent reporting (EOD, Sales, GPM Averages, Order tracker, Measures)
  • Oversee quotes before client presentation

Skills/Abilities

  • Data entry
  • Excel
  • Prospecting
  • Organization
  • Outlook
  • Digital Marketing
  • Customer Service
  • Analytic
  • Social Media Management
  • Cold Calling 

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Outside Sales Account Manager/ Multi-Family

Are you a highly energetic and organized sales professional? Do you have a proven track record of developing a robust customer pipeline? Are you a looking for an opportunity to join an established and still growing organization? If you said yes to all of these, Erskine Interiors, wants to hear from you.

At Erskine Interiors, our Outside Sales Account Managers are the life blood of our organization. They are responsible for developing new business and maintaining highly valued client relationships with the greatest level of customer service and integrity.

At Erskine Interiors the Outside Sales Account Manager (AM) contacts potential customers through both inbound leads and aggressive self-generation to develop flooring sales opportunities in business settings such as (but not limited to) residential and commercial property management, building owners, hotels, restaurants, restoration, or office buildings. The AM works with customers to determine the correct flooring products and applications for specific projects. The AM continually prospects for viable new opportunities while developing a key awareness of what is happening within the markets geographic area. This position reports to the Regional Sales Manager and has an annual sales target of $1M.

The Account Manager’s primary duty is to manage and grow profitable sales with B2B customers in a defined market while partnering with local showrooms and production team to provide a seamless customer experience.

Duties and responsibilities of the Outside Sales Account Manager:

  • Plan, design and estimate material options needed for projects at a profit that fits within client’s cost requirements.
  • Educate customers of services and products to determine the best flooring options for projects.
  • Visit or meet with clients regularly to ensure superior service.
  • Show products, using samples or catalog, and emphasizes salable features.
  • Quote prices, terms and prepare sales contracts for orders.
  • Ensure job margins are within profitable parameters.
  • Estimate date of delivery to customer, based on knowledge of Erskine Interiors’ production and delivery schedules.
  • Demonstrates leadership traits consistent with the Erskine Mission and Core Values
  • Takes proactive action to drive increased sales performance in order to achieve product sales objectives.
  • Possesses commercial flooring product knowledge in order to be able to sell the best product to the
    customer and answer their questions.
  • Conducts research through avenues such as the web, periodicals, and networking to determine prospective clients
  • Attends networking events to cultivate and develop relationships.
  • Ensure that 100% of sales activity is recorded in the Customer Relationship Management (CRM & RFMS Mobile)
    Maintain detailed information, of customer accounts, sales activities, calls, lost business, and issues while
    cultivating and managing a robust pipeline.
  • Create regional sales plans and quotas in alignment with business objectives and report on regional sales results
  • Develop and maintain relationships with vender representatives.
  • Travels throughout a defined market to meet with existing and/or new customers whether on a jobsite, office, or
    other agreed upon location(s).
  • Consultative Sales – establish and maintain effective customer relationships. This includes prospecting, qualifying
    each project, building trust, handling objections, closing sales, and following up.
  • Maintain a professional company image at all times.
  • Develop New Business
  • Maintain Customer relationships
  • Forecast quarterly and annual profits
  • Analyze regional market trends and discover new opportunities for growth
  • Address potential problems and suggest prompt solutions
  • Participate in decisions for expansion or acquisition
  • Suggest new services/products and innovative sales techniques to increase customer satisfaction
  • Measure Floor Plans, Develop Seam Diagrams, & Generate Sales Proposals
  • Identify opportunities to improve sales performance including new to Erskine Interior prospects and any networking
    opportunities along with using additional tools that will help identify potential business
  • Collaborate with peers and management to boost performance for yourself, the team, and the company.
  • Maintains a positive working relationship with the local stores and field management.
  • Monitor market conditions in relation to competitors.
  • Understand B2B buying cycles.

Qualifications of the Outside Sales Account Manager:

  • 1+ years of outside sales experience preferred
  • Valid driver’s license and auto insurance required
  • 1+ years of multi-family (apartments) or flooring (sales) industry experience highly valued
  • Measure and layout knowledge (Preferred)
  • Ability to communicate effectively with clients, internal staff and venders
  • Effective presentation and professional skills
  • Must be able to resolve conflict with grace
  • Word, Excel, Outlook and Internet skills are a must.
  • Proactively assist others. Step in and help when and as needed .
  • Execute special projects and perform other duties as assigned.
  • Travel outside of your market for tradeshows.
  • Ability to solve problems and apply creative and timely solutions.
  • Ability to collaborate with other departments, senior management and external vendors.
  • Excellent written and verbal communication skills.
  • Ability to measure and analyze key performance indicators (ROI and KPIs)
  • Familiarity with CRM software.
  • Strong organizational skills with a problem-solving attitude
  • Flexibility in a rapidly changing work environment
  • Ability to work independently and be a self-starter as well as a work in a team environment
  • Ability to multi-task and delegate
  • Ability to adapt quickly and create interim solutions until permanent tool/process are in place
  • Strong commitment to quality service
  • Highly motivated with a sense of urgency 

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Store Manager Job Description

Erskine Interiors is looking for a tenacious, highly motivated & self-driven Sales Manager to join our sales team. This is an exciting opportunity where personal growth, development and outside the box thinking are highly valued. We believe that each person has the ability to make an impact, its in our DNA to create better everyday lives for the people around us and nurture meaningful relationships with our customers

Position Overview

  • Provide exceptional customer service while operating as the manager on duty in the absence of Regional Manager
  • Perform operational and transactional functions
  • Participate in the hiring, onboarding and continued development of new Sales Support employees to the organization
  • Handle client service issues, quote creation and order assistance, as well as opening and closing the store.
  • Oversea employee attendance and scheduling for the store
  • Ensure that the client remains the top priority while balancing required tasks and overall store operations
  • Organize, delegate, prioritize assignments, and meet deadlines
  • Merchandising knowledge of visual standards and techniques
  • Prepare nightly reporting and necessary communications
  • Communicate effectively with clients, members of management, business partners, and store associates

Primary Responsibilities/Accountabilities

In addition to the expectation set for the Sales Consultant role of prospecting, customer service and achieving set sales targets, the Store Manager is responsible for supporting the regional leader in overseeing the operational functioning of the store including, but not limited to..

  • Supporting the business strategy and adjusting to effectively reach goals driving revenue by proactively
    managing the client experience while effectively performing manager on duty responsibilities
  • Embracing company values and sets an example through his/her behaviors
  • Responsible for compliance in all Erskine practices and procedures as outlined in the Erskine Employee Handbook
  • Ensure that the store is at all times presentable, organized, and up to date
  • Driving volume and anticipating client needs while communicating store metrics and individual performance to motivate associates
  • Coaching associates on client interactions and performance to maximize productivity and capture client opportunities
  • Possessing keys to the store performing opening and closing procedures in the absence of management opening,
    closing, reporting, and bank deposits
  • Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately
  • Complete daily tasks to ensure store runs smoothly and meets all Erskine standards and guidelines
  • Responsible for product management (drops, sample returns, product barcode updates, product assessment and placement)
  • New hire onboarding and training
  • Store reporting (EOD, Sales, GPM Averages, Order tracker, Measures)
  • Oversee quotes before client presentation
  • Problem solve and assist staff in selling process
  • Ongoing training and development of employees

Experience

Required:

  • 2-3 years of flooring, design, or interior home remodeling industry experience
  • 2-3 years of proven sales success
  • Proficiency in Word, PowerPoint, Excel

Preferred:

  • 4+ years of Retail Flooring Industry Experience
  • 4+ year in retail flooring sales
  • 2+ year leading a sales team
  • Project management experience

Compensation

  • Salary $48,000
  • Uncapped commission on all self-generated sales
  • Split (50%) commission on all assisted sales generated by managed store Sales Support Staff

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Cabinet Specialist/Project Manager

Kitchen Cabinetry Project Manager/Designer
We are seeking a highly driven and enthusiastic Kitchen Cabinetry Project Manager/Designer to work closely with homeowners. This position will promote and support the sales team in selling high-quality kitchen cabinetry in surrounding areas for our three retail locations.

Qualified candidates will -

  • Be comfortable interacting with consumers along with multiple trades and have excellent presentation and communication skills.
  • Job entails full knowledge of all of our showroom products, meeting with clients and performing detailed oversight of the
    ordering & delivery process, timely and accurate measures.
  • Must be experienced in using 20/20 to design projects per the clients' requirements.
  • Focus on growing the business by penetrating new market segments, nurturing strong vender relationships, and keeping in
    front of our competition.

Additional tasks to include -

  • Prospecting for new business opportunities and generating new sales leads.
  • Following up with prospects and overcoming objections to closing sales
  • Developing and maintaining strong working relationships with homeowners and working collaboratively with our retail
    showroom sales staff
  • Researching and implementing ways to improve quality and streamline productivity
  • Collaborate with marketing to assist with

As a Kitchen Cabinetry Project Manager & Designer you will:

  • Design, estimate and measure each project, order all cabinets and/or supplies for the project, being present during delivery
    of cabinets to ensure correct product, present on site during installation and follow up with customers at end of project
    to ensure exceptional satisfaction.
  • Additional responsibilities include: - Ensuring the order process flows smoothly and efficiently while maintaining a high level
    of customer satisfaction
  • Promoting our company throughout the sales process by accurately proposing available products and services
  • Maintaining accurate and up-to-date product and service knowledge

Requirements: As a Kitchen Project Manager & Designer

  • Be a cooperative team player with a sense of integrity, a strong work ethic, a positive attitude and the desire to learn new
    products and sales skills.
  • Possess exceptional written and verbal communication and time management skills.
  • Be able to adapt easily to a changing work environment and be able to relate to a broad and varied customer base.

Additional requirements include:

  • Preferred - 5 years’ experience within the cabinet industry with a proven record of success working with homeowners
  • Minimum 2 years’ experience in project management
  • Excellent working knowledge of cabinetry, design, function and space.
  • Strong working knowledge of business communication methods such as telephone and email etiquette,
    professional letter formats and styles, memoranda and reports
  • Computer proficiency and ability to use customer database and spreadsheet software
  • Microsoft Outlook and word processing software
  • Ability to establish priorities, work independently, pay close attention to details, document daily activities and
    succeed at setting and accomplishing goals.

Benefits:

  • Benefits include health and dental, paid vacations, paid holidays. Pay is dependent on experience.

Erskine Interiors - Hudson WI, Woodbury MN, and Eden Prairie, MN

Job Type: Full-time

Pay: Up to $100,000 per year

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Sales Consultant

If you have an interest in interior design, home remodeling or renovations projects as well as 3-4 years of sales experience this opportunity could be a great fit for you.

Who are Erskine Interiors?

  • Erskine’s has been in business since 1986 and provides high-quality in-home products, such as hard surface, carpet,
    cabinets, countertops, tile, and window treatments, coupled with a service level that is unmatched in the industry.
  • We believe in improving the lives of others by creating spaces people love to be in. Spaces that reflect personality and provide value.
  • We professionally assess, advise, and communicate to ensure the highest quality professional installation that fulfills or exceeds
    our client expectations, and lasts.
  • We believe that we must first listen to our customer’s needs, desires, and expectations, in order to truly help them find the perfect fit.
  • We understand that our customers are not purchasing a product from us, they are purchasing how that product looks,
    performs, and lasts upon installation within the space they have chosen.
  • We will compete in the market through quality workmanship, product value, and outstanding service.

The Right Fit

The Retail sales Associate is organized, has a passion for learning and development, and excels in customer service through active listening, using past expertise to help customers with their installation process. Overall, most of this associate’s time is spent interacting with our customers and ensuring they receive the best possible shopping and project planning experience.

  • Being friendly, professional, and engaging customers to help with project needs and answer questions.
  • Ensuring our merchandise is accurately accounted for, handled, and returned
  • Engaging in safe work practices and encouraging others to do the same.
  • Reaching sales quota's

We want you to HAVE FUN in an enjoyable work environment so bring your smiles and positive attitude to be part of this winning team.

Sales Associate Requirements

  • Past sales experience is a plus.
  • Strong communication, presentation and negotiation skills.
  • Ambitious, results oriented, honest and driven individuals.
  • Must be a team player.
  • Schedule which will include days, evenings, and weekends.

Job Types: Full-time, Part-time, Temporary

Pay: $40,000 - $80,000 per year

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Measure Specialist

The Measure Technician works independently in a traveling field role in support of Erskine Interiors retail division. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.

The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis by taking on-site home measurements. Also providing a positive customer experience, accurate measurements, entering and transmitting measurements with a tablet and converting into our companies software.

We have retail locations in Woodbury, Eden Prairie and Hudson WI

Major Tasks, Responsibilities, and Key Accountabilities

  • 90% Providing customer service by assessing customer needs, communicating with customers and conducting in home measures.
  • 10% Review and edit of drawings into the tablet

Nature and Scope

Position Reports to: Production Manager with some supervision and direction from our Sales Manager.

  • Number of Direct Reports: 0
  • Environmental Job Requirements: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion
    including but not limited to lifting, bending, squatting within customers' homes.
  • Travel: No overnight Travel, requires daily travel to multiple measurement sites.
  • MINIMUM QUALIFICATIONS: Must be eighteen years of age or older Must be legally permitted to work in the United States and a
    clear driving record.
  • Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  • Years of Relevant Work Experience: Willing to train.
  • Physical Job Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move
    about. On rare occasions there may be a need to move or lift light articles.
  • PREFERRED QUALIFICATIONS: Previous customer service or retail sales experience is preferred.
  • KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Skilled at consistently providing outstanding customer service,
    following through on responsibilities to customers and recovering from any errors made. 
  • Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large
    workload, competing demands and a fast paced environment. 
  • Demonstrated ability to effectively communicate with customers. 
  • Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives
    are accomplished on time.
  • Associates must have strong computer skills, and understanding for new software.

Job Types: Full-time, Part-time
Pay: $18.00 per hour


Ready to Join the Team?

Call us for more information or apply via the form below. Thanks for your interest!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.